VGame.gg Cookies Policy

Last Updated: Feb 15, 2026

This Cookies Policy explains how VGame.gg (“VGame,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use our website, product pages, checkout pages, account features, customer support tools, payment-related pages, and related online services (collectively, the “Services”).

VGame.gg is a game-related digital service platform operated under the VGame brand by JOYLEVEL PTE. LTD. The Services may include direct top-up, login-based top-up, in-game item transaction support, CDK / redemption code services, and other virtual product-related services for global players.

The Services may be available to users in multiple countries and regions. However, cookies, payment tools, analytics tools, advertising tools, consent options, and service availability may vary by region, device, browser, local law, supplier coverage, and operational requirements.

This Cookies Policy should be read together with our Privacy Policy, User Agreement, and Refund Policy. By continuing to use VGame.gg, you acknowledge that cookies and similar technologies may be used as described in this policy.

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1. What Are Cookies?

Cookies are small text files that are stored on your browser or device when you visit a website. Cookies allow websites to recognize your browser or device, remember certain information, enable website functions, improve user experience, support security controls, and help analyze website performance.

Cookies may be set directly by VGame, or they may be set by third-party service providers that help us operate, secure, analyze, advertise, or improve the Services.

Similar technologies may include pixels, tags, scripts, SDKs, local storage, session storage, device identifiers, tracking URLs, and other technologies that perform similar functions.

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2. Why We Use Cookies

VGame may use cookies and similar technologies for the following purposes:

1. To operate core website functions, including browsing, checkout, account login, order submission, order tracking, and customer support access.
2. To remember your preferences, such as language, region, currency, display settings, or login status.
3. To help process orders, maintain shopping cart information, and support payment-related workflows.
4. To protect the website from fraud, abuse, unauthorized access, bots, suspicious activity, chargeback abuse, payment risk, and security threats.
5. To analyze website traffic, page performance, product interest, checkout behavior, conversion performance, and service quality.
6. To improve website design, product pages, checkout experience, customer support efficiency, and overall service performance.
7. To measure marketing effectiveness, promotional campaigns, referral traffic, and advertising performance, where permitted by applicable law.
8. To provide more relevant product recommendations, offers, and promotional content, where applicable.

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3. Types of Cookies We Use

3.1 Essential Cookies

Essential cookies are necessary for the website to function properly. Without these cookies, certain parts of the Services may not work.

Essential cookies may be used for:

1. Website navigation.
2. Account login and session management.
3. Shopping cart and checkout functions.
4. Order submission and order status functions.
5. Payment security and fraud prevention.
6. Load balancing, system stability, and technical error handling.
7. User authentication and security verification.
8. Prevention of duplicate orders, automated abuse, or suspicious checkout behavior.

Because these cookies are necessary for the Services to operate, they generally cannot be disabled through our website settings. You may block them through your browser settings, but doing so may prevent the website from functioning correctly.

3.2 Functional Cookies

Functional cookies help us remember your choices and provide enhanced website features.

Functional cookies may be used to remember:

1. Language preferences.
2. Region or country preferences.
3. Currency display preferences.
4. Recently viewed products.
5. Login status, where applicable.
6. Customer support interface preferences.
7. Form information that helps avoid repeated input.

If functional cookies are disabled, some personalized features may not work properly.

3.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with VGame.gg. These cookies allow us to improve website performance, product pages, checkout flow, and service quality.

These cookies may collect information such as:

1. Pages visited.
2. Time spent on pages.
3. Click behavior.
4. Referring websites or traffic sources.
5. Browser type and device type.
6. Approximate location derived from IP address.
7. Error messages, page loading performance, and session activity.
8. Product views, checkout progress, and conversion events.

We use this information in an aggregated or statistical manner where possible. However, some analytics data may be associated with identifiers such as cookies, device identifiers, IP addresses, or session IDs.

3.4 Advertising and Marketing Cookies

Advertising and marketing cookies may be used to measure the effectiveness of advertisements, promotions, referral campaigns, and marketing activities.

These cookies may help us:

1. Understand whether users arrive from advertisements, social media, search engines, affiliate links, or promotional links.
2. Measure conversion performance, such as visits, clicks, add-to-cart events, checkout events, orders, or completed purchases.
3. Avoid showing the same advertisement too frequently.
4. Improve the relevance of promotional content.
5. Build general marketing performance reports.
6. Support remarketing or retargeting activities, where permitted by applicable law.

Advertising and marketing cookies may be placed by VGame or by third-party advertising, analytics, or social media service providers.

3.5 Security and Fraud Prevention Technologies

VGame may use cookies and similar technologies to protect users, orders, payment workflows, login-based top-up workflows, and the website.

These technologies may help us detect or prevent:

1. Unauthorized access.
2. Account abuse.
3. Payment fraud.
4. Chargeback abuse.
5. Bot activity.
6. Duplicate or suspicious orders.
7. Coupon or promotion abuse.
8. Malicious traffic, scraping, or automated attacks.
9. Abnormal checkout behavior.
10. Order manipulation or refund abuse.

These technologies are important for maintaining a safe and reliable service environment.

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4. Third-Party Cookies

Some cookies or similar technologies may be provided by third-party service providers. These providers may include:

1. Payment processors and payment security providers.
2. Fraud prevention and risk control providers.
3. Website hosting, performance, and security providers.
4. Analytics providers.
5. Advertising networks and marketing platforms.
6. Social media platforms.
7. Customer support and live chat tools.
8. Affiliate, referral, or campaign tracking providers.

Third-party providers may use cookies according to their own privacy policies and cookie policies. VGame does not control all third-party cookie practices.

We recommend that you review the privacy and cookie policies of any third-party services that may be linked from or integrated with VGame.gg.

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5. Cookies Used for Payments and Checkout

Because VGame provides game top-up, digital product, CDK, and in-game item-related services, cookies may be used during checkout and payment-related processes.

These cookies may help:

1. Maintain checkout sessions.
2. Confirm payment status.
3. Prevent duplicate payment attempts.
4. Support payment redirection or return pages.
5. Verify transaction security.
6. Detect suspicious payment behavior.
7. Support refund, dispute, or chargeback investigations.
8. Link payment records to order records.

Some payment-related cookies may be set by third-party payment service providers. Your use of third-party payment pages or payment tools may also be subject to the cookie and privacy policies of those providers.

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6. Cookies and Login-Based Top-Up Security

For login-based top-up services, cookies and similar technologies may help us protect the order process, verify session integrity, monitor abnormal activity, and prevent fraud.

These technologies may be used to support:

1. Secure access to order pages.
2. Session protection during login-based service requests.
3. Fraud detection related to suspicious account access or payment behavior.
4. Customer support verification and dispute handling.
5. Prevention of automated abuse or unauthorized order submissions.

VGame’s use of cookies and technical identifiers for security purposes is separate from any security monitoring performed by third-party game publishers or platforms. Third-party game publishers or platforms may independently detect unusual account login behavior, non-routine IP activity, cross-region activity, account sharing, payment differences, or other account security signals. VGame cannot control and is not responsible for third-party game publishers or platforms enforcing their own terms of service, security systems, regional policies, or anti-fraud rules.

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7. Managing Cookie Preferences

You may manage cookies in several ways, depending on your browser, device, location, and applicable privacy laws.

7.1 Browser Settings

Most browsers allow you to control cookies through settings such as:

1. Blocking all cookies.
2. Blocking third-party cookies.
3. Deleting existing cookies.
4. Clearing cookies when closing the browser.
5. Receiving alerts before cookies are stored.

Please note that if you block or delete cookies, some parts of VGame.gg may not work properly. For example, checkout, login, cart, payment, order tracking, language preference, customer support, and security verification features may be affected.

7.2 Device Settings

Some devices allow you to limit tracking, reset advertising identifiers, or manage app and browser privacy settings. The exact controls depend on your device, operating system, and browser.

7.3 Third-Party Opt-Out Tools

Some third-party analytics or advertising providers may offer opt-out tools or preference settings. If you use such tools, they may apply only to the specific browser or device where the setting is enabled.

7.4 Cookie Consent or Preference Tools

Where required by applicable law, VGame may provide a cookie banner, consent tool, or preference center that allows you to accept, reject, or manage certain non-essential cookies.

Essential cookies that are necessary for website operation, security, checkout, payment processing, fraud prevention, and order fulfillment may remain active even if you reject optional cookies.

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8. Consequences of Disabling Cookies

If you disable or block cookies, you may still be able to browse some public parts of VGame.gg, but certain features may be unavailable or may not function correctly.

Disabling cookies may affect:

1. Account login.
2. Shopping cart and checkout.
3. Payment processing.
4. Order submission.
5. Order tracking.
6. Customer support tools.
7. Language, region, and currency preferences.
8. Security verification and fraud prevention.
9. Promotional offers, referral tracking, or coupon usage.
10. Website performance and personalization.

VGame is not responsible for service issues caused by your browser or device blocking cookies that are required for website operation, security, checkout, or order processing.

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9. Privacy Choices by Region

Depending on your country, region, or state of residence and applicable law, you may have the right to opt out of certain uses of cookies or similar technologies for targeted advertising, cross-context behavioral advertising, analytics, or certain types of data sharing.

Where applicable, you may exercise these choices through a cookie preference tool made available on VGame.gg, by adjusting your browser settings, or by contacting us at privacy@vgame.gg.

Your choices may apply only to the browser, device, or identifier used to submit the request. If you clear cookies, use another browser, or use another device, you may need to renew your preferences.

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10. Do Not Track Signals

Some browsers may send “Do Not Track” signals or similar privacy preference signals. Because there is not yet a uniform industry standard for how websites should respond to such signals, VGame.gg may not respond to all Do Not Track signals.

Where required by applicable law, we will honor applicable opt-out or consent preference mechanisms.

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11. Updates to This Cookies Policy

VGame may update this Cookies Policy from time to time to reflect changes in our website, technologies, service providers, legal requirements, or business practices.

When we update this Cookies Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice or request renewed consent.

Your continued use of VGame.gg after this Cookies Policy is updated means that you acknowledge the updated policy.

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12. Contact Us

If you have questions about this Cookies Policy or how VGame uses cookies and similar technologies, please contact us through the following methods:

Privacy / Legal Requests: privacy@vgame.gg Customer Support: support@vgame.gg Website: VGame.gg

If these email addresses are not yet active, VGame should activate and monitor them before publishing this Cookies Policy.

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End of Cookies Policy